Common Questions

Outstaffing

What is Outstaffing and how does it work?
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Outstaffing gives you fast access to our pre-vetted talent pool or already employed experts, ready to support your project on short notice. Without the need to manage recruitment, payroll, compliance, or HR yourself, we provide you with a skilled team that integrates seamlessly into your project - ideal for short-term assignments and project-based needs.

What roles can I hire through your outstaffing service?
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We specialize in providing professionals across various fields, including admin roles (e.g., customer support, research, virtual assistance), expert roles (e.g., project management, sales, content creation), and IT roles (e.g., machine learning, software development, cybersecurity). Let us know if you have another need that is not mentioned.

How quickly can a remote expert join my project?
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We can provide the right talent in as little as 5 days. With over 40 experts under direct management and access to a network of 2,000+ vetted professionals, we ensure fast and efficient processes to keep your project on track.

What’s included in your outstaffing service?
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We ensure that the right people join your team, provide smooth onboarding, and work closely with you to monitor team performance, helping you achieve your goals and maintain project quality.

What are the costs associated with outstaffing?
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Our outstaffing services start at €900 per month for administrative roles, €1,200 for expert roles, and €2,000 for IT roles. These prices include employee salary, service fees, and all necessary legal and HR services.

Do you handle compliance and legal issues for remote workers?
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Yes, we ensure that all remote employees comply with local labor laws, GDPR, and other relevant regulations. You can rest assured that your team operates fully within the legal framework.

How do you ensure the quality of remote talent?
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We follow a rigorous process of sourcing, screening, customised testing, and interviewing candidates. Many of our shortlisted experts have already worked with us, so we know their skills firsthand. You receive a shortlist of top candidates tailored to your needs, and we assist you in making the final hiring decision.

What support do you provide when starting to work together?
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We provide continuous HR support and bi-weekly check-ins to keep your team productive and engaged. Should any challenges arise, we address them quickly to ensure smooth collaboration.

How does the outstaffing service compare to other hiring solutions like EOR or recruitment?
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Outstaffing is ideal for businesses that need dedicated remote professionals to quickly support their projects without committing to long-term hiring. Unlike recruitment, where you manage the full hiring process for permanent positions, outstaffing gives you fast access to the expertise you need—without handling recruitment, legal, or administrative tasks yourself. For long-term hiring, our recruitment service is the better choice. And if you already have candidates and only need legal employment support, our Employer of Record (EOR) service covers contracts, compliance, and payroll—without needing to establish your own legal entity in Armenia or the region.

Why is a team in Armenia suitable for EU companies?
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Armenia is located at the interface between Europe and Asia and offers direct flights from most European capitals. The time difference to Europe is only 2 hours. The young generation is multilingual. Many multinational companies are already present here (Google, NVIDIA, Microsoft, IBM). Most of the important European foundations and language schools are also very active here (DAAD, ZfA, HBS). As the region is still experiencing constant development, prices in the economy are still quite low compared to the quality of services.

Where can our team members work?
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Your team can work either in the home office or in our central office in capital Yerevan, Armenia.

What hardware does the employee work with?
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Employee(s) can work with their own hardware. If this does not meet your requirements, you can either rent hardware from us (price list) or send your own hardware to our office in Yerevan.

Is part-time or hourly work possible with outstaffing?
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Yes, outstaffing offers full flexibility. The scope of work and the level of expertise can be tailored to project needs. Many clients start with a limited scope or part-time setup and later transition to full-time cooperation, allowing for a smooth and confident long-term collaboration.

How many days of holiday do our colleagues in Armenia have?
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The law prescribes a minimum of 20 paid vacation days per year, you can of course grant more. In addition, there are 15 public holidays in Armenia. In some cases, the employee may agree to work on the holidays as well.

What if the team member gets sick?
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Sickness benefit for the first 5 working days is paid fully at the expense of the employer, after 5 days the rest of the benefit is at the expense of the government budget. In case of long-term illness, the employee's right to receive sickness benefits may continue for a period of no more than 3 months or until dismissal as prescribed by the contract.

Is health insurance required?
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Health insurance is not mandatory in Armenia, but it is included in the benefits package at approximately €30 per month. This ensures that employees receive health coverage from the start of their assignment.

How is the termination regulated?
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The minimum probationary period is 3 months. The notice period during the probationary period is 2 weeks. Thereafter, the notice period is at least 4 weeks. Exceptions to this are extraordinary termination without notice for good cause.

How does the invoicing work?
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An invoice is issued within the first three days of each month. It includes all payment items and the required details for compliance with European standards. VAT is not applicable.

How should I complete the payment?
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The transfer should be done within 7 days via SWIFT transfer to our Armenian bank account. The transfer fee should be added to the invoice amount.

Who pays the income tax?
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In Armenia, as in Europe, payroll tax is a withholding tax. This means that our Armenian company has to pay the wage tax directly to the tax authorities. The costs for this are already included in the salary. There are no additional costs for you. By the way, the wage tax is always 20% (flat tax). There is no progression, no tax allowances, and no tax brackets.
Salaries and income tax must be paid in the local currency AMD. Of course, we take care of this for you.

Do I have to pay EU social security contributions?
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No, the provisions of the security contributions only apply to persons who have their domicile or habitual residence in the EU. In this respect, the Armenian and not the EU legal provisions apply. (Principle of territoriality)

What are the non-wage costs?
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Since the Armenian pension reform came into force, there has been an additional, funded pension plan in addition to the basic state pension. Participation is mandatory for all employees under 40 years of age. As an Armenian employer, we are required to pay 5% of gross wages into the state pension scheme. The costs for this are already included in our salary calculation.

What salary should I pay?
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It all depends on the position and seniority of the candidate. For example, for a junior operational assistant, it can begin from monthly €800 for full time.

Am I required to pay VAT?
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No, you do not have to pay VAT, because Armenia has a reverse charge procedure with many European countries

What needs to be considered with regard to the Data Protection Regulation (GDPR)?
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Our contracts and annexes are developed to ensure compliance with the GDPR. We also help you to train newly hired employees. This way together we ensure the level of data protection required by the GDPR is met by your new employees.

Employer of Record (EOR)

What Is an Employer of Record in Armenia?
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If you have a business registered abroad and want to hire employees in Armenia, an employer of record acts as a legal intermediary between you and your hired staff. They handle all the legal, tax, and administrative tasks of employment. You only specify your needed roles, approve employees, and manage their daily tasks.

Where is your EOR service available?
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Currently, the EOR service is available exclusively in Armenia and Georgia. However, our strong partnerships with other EOR providers across the EU and beyond make it possible to explore further locations. Specific requirements can gladly be discussed.

How long does the EOR process take?
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The EOR setup process typically takes around 13 business days, starting from the moment all necessary employee details and documentation are provided. This includes contract preparation, compliance checks, and onboarding support to ensure a smooth start.

Can an existing remote employee be transferred to the EOR service?
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Yes, existing remote employees in Armenia can be transitioned to the EOR service. All legal and compliance matters are fully managed as part of the service.

When do I start paying for EOR services?
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You will start paying for EOR services once the employment contract with the candidate is signed, and they officially begin working for your company.

Are there any hidden costs involved in EOR services?
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No, our pricing structure is transparent, and all costs, including salaries, taxes, and our service fee, will be clearly detailed in the monthly invoice.

What if I need to terminate an employee hired through EOR?
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We handle the termination process on your behalf in compliance with Armenian labor laws. Notice periods, severance pay, and other contractual obligations will be adhered to as per the employment agreement.

Do you offer benefits packages for employees hired through EOR?
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Yes, we offer optional benefits such as health insurance, pension contributions, and additional perks. These can be customized based on your requirements.

What’s the difference between Recruitment, Outstaffing, and EOR?
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Recruitment focuses on finding and introducing the right candidates so that you can hire them directly in your company. Outstaffing helps to quickly scale your team with our pre-vetted professionals, who are already employed by us and work remotely on your projects. EOR (Employer of Record) covers employment, payroll, compliance, and legal matters for remote candidates you already have and wish to legally employ in Armenia.

Recruitment

Wie lange dauert der Recruiting-Prozess
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In der Regel dauert die Suche und Vermittlung von passenden Kandidat:innen etwa 10 Tage (wir sind schnell:)). Für technische Positionen kann es 2-3 Wochen dauern.

Woher stammen die Kandidaten?
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Die meisten Talente rekrutieren wir aus Armenien und Georgien, zwei aufstrebende Standorte neben Europa mit hoher Qualifikation und großem Potenzial.

Auf welche Branchen ist die Collab Fabrik spezialisiert?
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Wir sind besonders erfahren in den Bereichen Tech, Marketing und Vertrieb. Wir sind aber offen für weitere Branchen, wenn unsere Erfahrung und Network ausreicht

Welche Sprachen sprechen die Kandidaten?
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Die junge Generation spricht in der Regel Armenisch, Englisch und Russisch. Viele beherrschen zudem Deutsch, Französisch und Spanisch.

Wie lange gilt die Garantiezeit bei eingestellten Kandidat:innen?
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Unsere Standardgarantie beträgt 3 Monate. Innerhalb dieses Zeitraums ist eine Ersatzbesetzung kostenfrei.

Wie viel kostet der Recruiting-Service?
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Die Kosten belaufen sich auf ein Bruttomonatsgehalt der eingestellten Person – als einmalige Provision.

Wann wird die Erfolgsprovision fällig?
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Die Erfolgsprovision wird in zwei Teilen fällig: Der erste Teil bei Beginn der Anstellung des Kandidaten:in, der zweite Teil nach drei Monaten erfolgreicher Zusammenarbeit.

Was passiert, wenn die eingestellte Person frühzeitig kündigt?
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Sollte der/die Kandidat:in innerhalb von 3 Monaten ausscheiden, stellen wir kostenfrei Ersatz zur Verfügung.

Gibt es eine Geld-zurück-Garantie beim Recruiting?
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Da vor der Einstellung keine Kosten entstehen, ist eine Rückerstattung nicht erforderlich. Die Zahlung ist nur vorgesehen, wenn die passende Kandidat:in gefunden wurde.

Wie erfolgt das Screening der Kandidat:innen?
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Wir führen Interviews, Tests und Referenzprüfungen durch. Bei Bedarf entwickeln wir mit unseren Kunden eine maßgeschneiderte Assessment Test.

Wie wird Vertraulichkeit bei sensiblen Einstellungen sichergestellt?
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Diskretion hat oberste Priorität. Vertrauliche Suchen erfolgen mit NDA und absolutem Schutz Ihrer Informationen.

Können auch Teilzeit- oder Freelancer-Stellen besetzt werden?
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Ja – ob Teilzeit, Freelancer oder befristete Verträge: wir passen die Suche flexibel an Ihre Anforderungen an.

Was ist der Unterschied zwischen Recruiting, Outstaffing und EOR?
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Recruiting konzentriert sich auf die gezielte Suche und Vorstellung passender Kandidat:innen, die direkt im eigenen Unternehmen angestellt werden. Outstaffing ermöglicht den schnellen Ausbau des Teams mit vorgeprüften Fachkräften, die bereits angestellt sind und remote an Projekten arbeiten. EOR (Employer of Record) übernimmt Anstellung, Lohnabrechnung, Compliance und rechtliche Absicherung für bestehende Kandidat:innen, die in Armenien legal beschäftigt werden sollen.

EOR

What Is an Employer of Record in Armenia?
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If you have a business registered abroad and want to hire employees in Armenia, an employer of record acts as a legal intermediary between you and your hired staff. They handle all the legal, tax, and administrative tasks of employment. You only specify your needed roles, approve employees, and manage their daily tasks.

Is an Employer of Record Costly?
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Hiring through an employer of record is the cheapest option of all available alternatives. Organizing all the legal and tax processes through a third party is more affordable than creating and maintaining your own local entity in Armenia (+ hiring or training personnel to operate the new entity in a foreign location).  

What's the Process of Getting an Employer of Record's Service?
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- Contact us by filling out a form, emailing, or call us
- Specify the roles you need and your involved employees' info
- Allow for up to 24 hours to come back to you with a proposal and price quote
- Allow for 1-6 weeks (based on the required talent) to contact you with a shortlisted list of candidates